NAR Solutions - Graham Law Firm

Case Study: The Graham Law Firm & NAR Solutions

Streamlining Foreclosure Title Operations at Scale

Background

NAR Solutions and The Graham Law Firm serve a highly specialized niche: collecting delinquent property taxes on behalf of both local governments and tax lien investors. When counties can no longer recover unpaid taxes on their own, they sell those tax bills to investors, giving the county its money while the investor acquires a first-position lien on the property and assumes all collection duties. If every other collection effort fails, a foreclosure lawsuit is the final step.

That process demands one thing from a title company: accurate foreclosure title searches, delivered reliably, across dozens of counties in multiple states.

The Challenge

At the volume this firm operates, manual title management had become unsustainable. Search orders were spread across multiple vendors in multiple states, each with its own communication patterns and turnaround expectations. Every order generated a thread of emails, confirmations, status requests, clarifications, PDF deliveries, and invoice disputes that buried staff and made it nearly impossible to maintain a clear picture of what was outstanding.

Tracking fell to spreadsheets, which introduced the full range of problems spreadsheets invite: data entry errors, omissions, version confusion, and the occasional order that simply fell through the cracks. Completed searches were stored locally, steadily degrading network performance and forcing ongoing investment in storage infrastructure.

The firm needed a better way, and so did the title partners serving them.

Discovering Title Leader

The introduction happened at an industry trade show. Firm leadership was curious enough to ask their team to take a closer look. The head paralegal saw the impact immediately: fewer emails, less manual tracking, and completed work automatically received, cataloged, and stored offsite in a single location. For the staff handling day-to-day orders, the appeal was equally clear: a cleaner inbox and a more dependable process.

Getting Started

Onboarding was straightforward. Once residential pricing was confirmed across their active states, the firm placed its first order, dropping in a spreadsheet of 700+ parcels and processing them in one pass.

Results

The operational difference was immediate. Orders that once required constant follow-up and manual coordination now move through a defined, automated process, whether the matter involved a single parcel or more than a thousand. Email volume dropped sharply. Local storage demands disappeared. Tracking became a non-issue.

For title companies, the value is just as direct: fewer back-and-forth communications, cleaner order intake, and a client that can scale without the process breaking down.

The Bigger Picture

For years, firms like this one had no choice but to manage titles manually, not because it worked well, but because nothing better existed. Title Leader changes that equation. Automating the coordination between law firms and their title vendors eliminates the friction that slows everyone down and introduces the consistency that high-volume work demands.